Providence Health & Services Registrar in Seaside, Oregon
Providence is calling a Registrar to the Access Services-Patient Registrar Department at Providence Seaside Hospital in Seaside, OR. This is a full-time (1.0 FTE), day shift position.
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Registrar who will be responsible for all related duties as they pertain to patient access into the Providence Seaside Health System. The Registrar is a member of a team whose purpose is to provide Providence Health System superior service in preforming multiple functions. General responsibilities are reception of patients, switchboard and paging systems, scheduling of clinic and hospital activities, registering all patients, obtaining appropriate demographics, insurance and medical information for inpatient and outpatient status, including surgery, emergency room, lab, referred lab, radiology, Providence North Coast Clinic, dermatology, physical therapy, respiratory therapy, and home health, visiting specialists.
In this position you will have the following responsibilities:
Interview patients in a courteous, efficient, and accurate manner to ensure correct and complete information is obtained and documented to ensure appropriate reimbursement and minimize uncompensated care expense (payment denials and delays)
Adapt interview process to the age and understanding of the patient/family member
Assess the patient's ability to complete admission process prior to going to their hospital room or receiving services
Alert clinical staff if the patient needs immediate attention
Verify patients demographic information and identifies them in the Providence Health System Master Patient Index or creates a new record in the MPI as appropriate
Obtain required insurance information from patients to ensure maximum reimbursement of all accounts. Identify patients with non-participating plans and resolves issues with appropriate staff and physician
Verify and prepare all necessary forms, documents, labels, and wristbands to ensure proper patient identification based on patient type
Maintain current knowledge and competency of all government and third party payors which are complex and ever-changing
Secure patients' valuables in accordance with PHS procedures, providing appropriate validation documentation, and stores valuables in safe as needed
Attempt collection of co-payments on all eligible accounts while ensuring accurate documentation of all activity in the computer system
Attempt collection and or deposit of all non-insured patients
Develop and maintain knowledge of numerous complex compliance requirements
Ensure that compliance guidelines are followed for all Federal, State and other regulatory agencies, which include, but are not limited to, CMS, JCAHO, EMTALA, COBRA, and HIPAA
Ensure compliance with Federal Medicare requirements including obtaining complete and accurate Medicare Secondary payor data, etc.
Obtain all required data to meet the Providence Health Systems Regional Data Set, ensuring accurate and complete Master Person Index
Ensure access to emergency healthcare is not compromised due to the premature collection of insurance data or copays, in compliance with the EMTALA regulations
Request or provide Advance Directive information while utilizing standard tracking tools
Disseminate Patient Rights and Responsibilities information at the time of admission to appropriate patients according to age and type of admission
Obtain appropriate signatures on a variety of forms such as the Conditions of Service, following Access Services Policy
Develop, maintain and implement numerous ever changing computer systems
Communicate effectively with compassion and sensitivity, anticipating the needs of patients, families, physicians and their office staff, co-workers, supervisors and other hospital departments
Provide superior customer service, in person or through telephone contact, that consistently meets and exceeds the expectations of patients, visitors, physicians and PHS staff
Provide service recovery, when customer service standards are not met, utilizing good judgment and independent thinking, resulting in customer delight
Consistently work with team to manage patient flow in the department
Required qualifications for this position include:
One (1) year experience in customer service -OR- Healthcare registration
Clerical and computer experience
Excellent public relation skills
Preferred qualifications for this position include:
- Healthcare experience in a hospital or clinical setting, health insurance or medical office
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 313642